Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we are unable to accept returns for items that have been opened or handled. However, if your order arrives damaged or fails to meet our quality standards, we are committed to making it right with a replacement or refund.
Document the Issue
Take clear photos of the damaged product and the shipping packaging immediately upon arrival to help us process your claim.
Contact Customer Care
Email our support team at [email protected] within 48 hours of delivery, including your order number and the photos of the issue.
Review Process
Our quality assurance team will review your request within 24 hours to determine if a replacement or a full refund is appropriate.
Resolution
Once approved, we will ship a fresh replacement at no extra cost to you or issue a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing