Frequently Asked Questions
Everything you need to know about our artisanal chocolate creations.
How do you ensure chocolates don't melt during shipping?
We use specialized thermal liners and eco-friendly cold packs during warmer months to ensure your chocolates arrive in perfect, tempered condition.
Are your chocolates suitable for those with nut allergies?
While many of our chocolates do not contain nuts as an active ingredient, all our products are handcrafted in a facility that processes peanuts and tree nuts.
What is the shelf life of ArtChocolat truffles?
Because we use fresh cream and no artificial preservatives, our ganache-filled truffles are best enjoyed within 3 to 4 weeks of delivery.
Do you offer vegan or dairy-free options?
Yes, we have a dedicated collection of dark chocolate bars and plant-based ganaches that are 100% dairy-free and vegan-friendly.
Can I customize a chocolate box for a gift?
Absolutely. You can use our 'Build Your Own Box' feature to select specific flavors, and we offer complimentary handwritten gift notes at checkout.
Where is your cacao sourced from?
We source our cacao exclusively from ethically managed estates in South America and West Africa, ensuring fair wages for farmers and superior bean quality.